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Customer Feedback

At Highlands State Bank, our aim is to provide you with the highest standard of service and to ensure that we consistently meet and exceed your expectations.

We welcome your feedback and encourage you to share your comments regarding your banking experience with us. Your feedback assists us to improve the products and services we offer to all our valued customers.

1. Which Highlands State Bank location did you visit today?

Vernon Sparta Totowa Denville

Date of Visit
Time of Visit
2. Reason for visit:
In-Store Teller Services
ATM Banking
Meet w/ Personal Banker
New Account Opening


3. How satisfied were you with the service you received?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
4. Highlands State Bank is:
My only bank
My main bank, but not my only bank
One of several banks I use, but not my main bank
5. If an account holder, what kind of accounts do you hold?
Statement Savings
Interest Bearing
Money Market
Certificate of Deposit
Personal Loan
Residential Loan
Business Loan
6. Please give us your opinion on the following:
    Excellent   Good   Poor
Wait time to be helped      
Staff knowledgeable about bank’s products & services      
Willingness to listen and respond to your needs      
Recognition of you as valued customer      
7. If you already have an account with us, please give us your opinion on the following:
    Excellent   Good   Poor
Account accessibility      
Timely responses to inquiries      
Usability of online banking      
Satisfaction with products      

Continued recognition of you as valued customer

8. Based on your experience with Highlands State Bank, how likely are you to recommend us to your family and friends?
Very likely Somewhat likely Not likely
9. How satisfied were you with the service you received?
10. Optional:


Address 2



Bank Anytime, Anywhere!

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Download our mobile banking app today to take advantage of the ability to bank anytime, anywhere, at your convenience.

Download the mobile app from the Apple App Store or from Google Play for Android Phones. For more information visit your local branch to receive a free demo.

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